Política de cancelación

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it. Subscriptions must be canceled at a minimum of 3 days prior to billing. Email help@filterbaby.com for assistance.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Skincare Faucet Filter subscription orders placed for 3 or more units require a minimum of 2 subscription refills before cancelation. For these orders, the 2 subscription refills must be processed within 6 months of the Skincare Faucet Filter order date.
Upgrade Starter Kit replacements from Filterbaby 1.0 to Filterbaby 2.0 require a minimum of 2 subscription refill before cancelation. For these orders, the 2 subscription refill must be processed within 6 months of the Skincare Faucet Filter order date.

See our returns policy for more details on returns and refunds.

Limited Lifetime Warranty

Subscription purchases automatically come with a free limited lifetime warranty. This limited lifetime warranty covers defects in the water filter starter kit, provided the original purchaser maintains an active subscription and replaces filter refills every 90 days. The warranty covers replacement of defective starter kit components due to material or workmanship flaws, but excludes damage from misuse, accidents, or failure to adhere to the refill schedule. To claim warranty service, contact help@filterbaby.com. Please be prepared to send photos/videos and to return the product if requested.