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Frequently Asked Questions
Filter FAQs
What is in the filter?
Filterbaby's three step filtration system reduces particles as small as 0.2 microns.
Step 1: Woven Mesh
Captures large sediment particles.
Step 2: Carbon Fiber + PRODermis™
FilterBaby's carbon fiber filter works 8 to 10x better when it comes to chlorine removal than other faucet filters. Our carbon fiber has up to a 99% chlorine removal rate, one of the most common contaminants in tap water that dry and irritate the skin without sacrificing the water pressure you love. Win-win.
PRODermis™ helps to soften water by descaling and attaching to minerals such as Mg2+ and Ca2+
Step 3: Hollow Fiber Ultra-Filtration Membrane
Extra Filtration Step
Reduces particles as small as 0.2 microns. Including algae, rust, bacteria, parasites, microplastics and fungi.
Filterbaby filtered water is NOT intended for consumption. You can brush your teeth and rise your mouth with filtered water, but do not consume filtered water.
How often do I need to replace my filter?
With daily use, your filter needs to be replaced at least once every three months for your skin to look and feel it's best! Once it gets past the 3 month mark, your filter starts to lose its efficacy. We wash our face everyday so make sure you are treating your skin right!
Installation FAQs
Will Filterbaby work on my faucet?
Filterbaby is currently compatible with ~98% of US faucets with a circular removable aerator! Your kit comes with 8 adaptors to help fit different faucet sizes.
In the event that none of the adaptors fit, we can send you an additional adaptor for free. Contact us for assistance here.
How do I install my Filterbaby?
Shipping FAQs
Where does Filterbaby ship?
Filterbaby currently ships within the US only. We have plans to expand internationally so be sure to sign up for our email list to be notified!
How long will it take to receive my order?
For orders with the United States, orders take 5-7 business days for shipping and delivery.
Help! Where's my package?
Although it's rare, delays do sometimes happen!
In the case you're facing a delay or unable to locate your package, please write us an email (help@filterbaby.com) directly with your order number and we will do our best to investigate and help you notice.
Can I return my order?
We accept returns up to 60 days after purchase for both one time and subscription purchases.
Please fill out the return request form.
You can find more details in our RETURN POLICY.
How do I return my purchase?
Please fill out the return request form and our team will get back to you within 24 to 48 hours.
What does the lifetime warranty cover?
Our Lifetime Warranty 100% covers replacements for damages incurred. By default your Filterbaby Faucet Filter is covered by warranty for 3 months. With the Lifetime Warranty, If something happens to your Filterbaby Faucet, we will send you a replacement piece free of charge.*
Skincare is a long term game, and we're here for it. We got you covered! This warranty covers break replacements and replacement pieces only under normal use. The filter cartridge refills used in the Filterbaby Faucet Fit must be changed every 3 months at minimum.
*International customers will be subject to shipping fees.
Subscription FAQ
How does your subscription model work?
Our Starter Kits comes with one filter, good for three months of clean water. For filter replacements, you have the option to sign up for our subscription.
Filter replacements will automatically ship every 90 days and will bill starting at the first shipment date. Cancel or modify anytime, no obligations.
How can I cancel / manage my subscription?
Once you purchase your subscription, you will get a confirmation email where there is a link to manage / cancel your subscription.
If you have lost it, you can always email us at help@filterbaby.com with the subject SUBSCRIPTION cancellation and provide your name and order number, and we will email your account link to you.
Please provide a 5 day business window ahead of your next subscription bill date for us to cancel / modify your subscription accordingly.