Welcome
To Filterbaby
3-minute installation video
The "We Got You"
Guarantee
Seriously, if you’re not obsessed with your Filterbaby, we’ll fix it.
Need help with installation?
Stuck aerator?
Adaptor fit issue?
Low water pressure?
Leakage?
Have a question?
Just want to chat?
Need help with installation?
Stuck aerator?
Adaptor fit issue?
Low water pressure?
Leakage?
Have a question?
Just want to chat?
Need help with installation?
Stuck aerator?
Adaptor fit issue?
Low water pressure?
Leakage?
Have a question?
Just want to chat?
Self-Guided Support
takes 3 minutes
Schedule A Live Call
live video call with an installation expert
Instant Live Call
live video call with an installation expert
Email Support
email customer support
Frequently Asked Questions
How do I install it?
Installation is quick and easy with our 3-minute installation guide.
It doesn't fit! What do I do?
Filterbaby fits 99% of bathroom faucets with a round aerator tip.
Connect with a Filterbaby installation expert or go through our self-guided troubleshoot here.
Will Filterbaby fit my rectangular or square aerator tip faucet?
Unfortunately, Filterbaby is not compatible with rectangular or square aerator faucets.
Installation Options:
Install On A Different Faucet: check other faucets in your home for an alternative, Filterbaby-compatible faucet.
Swap Out Your Faucet + Claim a FREE Refill: If you choose to swap to a Filterbaby-compatible faucet, we will provide 1 FREE refill ($45 value).*
*Eligible 1 claim per customer. To be eligible, submit a photo of your incompatible faucet, a photo of your new faucets with Filterbaby installed, and a photo of your new faucet receipt. Voids return window on your Filterbaby Faucet Filter order. Refill shipping fees may apply outside of the United States.
My faucet's aerator is stuck and I cannot remove it.
Stuck aerators are very common! Over time, limescale and sediments can build up on your aerator making it difficult to remove.
Here are some options to help with stubborn aerators:
Scrub away build up with warm soapy water and a soft bristle brush (like a old toothbrush)
Vinegar soak overnight with a 1:1 vinegar to water solution. Secure a plastic bag of your vinegar solution to your faucet with a rubber band. After 24-48 hours attempt removal again.
Citric acid / descale solution following the instructions on the manufacturer's packaging.
WD-40 sprayed around the edges of your aerator. Wait 15 minutes and attempt removal again.
CLR / acidic cleaner solution following the instructions of the manufacturer packaging.
Test vinegar and other cleaners on inconspicuous area first—may affect faucet finish. Not recommended for painted plastic faucets. Clean thoroughly afterward to remove all residue.
Still stuck?
Contact help@filterbaby.com with a photo of your aerator for personalized assistance.
My Filterbaby is leaking!
Leaks during or shortly after installation are typically due to improper installation.
For the best assistance and video examples, watch the 3-minute installation video above for more information.
Here are common causes for leaks and how to solve them:
Crooked Adaptor: If your adaptor is installed at an angle it is likely to cause a leak. Reinstall it straight using the convenient adaptor key in the box.
Missing Silicone Ring: All adaptors are pre-loaded with either a clear or black silicone ring. Check your adaptor to ensure the ring is present. If you are missing a ring, you can take one from a similar sized adaptor in the box or even use your original aerator's silicone ring.
Wrong Adaptor/Loose Adaptor: If your adaptor is not a snug fit or is unable to twist 4-5 times during install, your adaptor may be loose. Check the adaptor one size up to see if it's a better fit.
Missing Plumber's Tape: If the adaptor you matched is the closed fit and installed straight but still leaking, add plumber's tape. Wrap the plumber's tape around the adaptor threads 2-3 times and reinstall.
Damaged Adaptor: During installation if your adaptor's threads are damaged or shredded, reach out to help@filterbaby.com for a replacement.
Loose Filter Housing Cap: Check the filter housing cap where you change the filter refill. The refill should be inserted in the housing cap and in the "lock" place. The housing cap is inserted into the back of the Filterbaby and closed tight. Learn more about changing filter refills here.
Still stuck?
Contact help@filterbaby.com with a photo of your aerator for personalized assistance.
Why is there a major decline in water pressure?
Filterbaby saves up to 25% of water while maintaining amazing water pressure. Some faucets do experience a moderate drop in water pressure as a result of Filterbaby's powerful filtration system.
If you experience an immediate or sudden drop in water pressure, we've got you covered.
Little to no water pressure immediately after installation?
Improper installation / Hidden leak: Check for leaks around the unit and under your sink. You may be using the wrong adaptor or installed your adaptor incorrectly.
Refill Installation Issue: Check your refill installation inside the filter housing. Open the filter housing cap and check to ensure that the refill is inserted in the housing cap and in the "lock" place. The housing cap is inserted into the back of the Filterbaby and closed tight. Learn more about changing filter refills here.
Dropping water pressure after 30 days or less?
Excessively dirty water / highly turbid water: If your water is excessively dirty with physical contaminants or is highly turbid, your filter refill is working overtime to capture up to 99.9% of physical contaminants as small as 0.000001mm! Open your filter refill and take a look inside. If your filter is dirty, you can rinse it under cold water to expand the filter's life. Reach out to help@filterbaby.com for assistance and personalized advice on the best refill schedule for your water.
Dropping water pressure after 30-90 days?
You need more frequent refill changes: Though most users only need to change their refill every 90 days, many areas with highly contaminated water need more frequent filter refill replacement. Reach out to help@filterbaby.com for assistance and personalized advice on the best refill schedule for your water.
Normal filter lifecycle: If you experience a consist decline in water pressure, your Filterbaby is working as intended. Over time, the water pressure may be slightly reduced as your Filterbaby's refill traps more and more contaminants. That's why is is critical yo replace your filter refill every 60-90 days at minimum.
How do I change the refill?
Your refill needs to be changed every 60-90 days. You can find our step-by-step video here.
What's in the filter?
The Filterbaby Skincare Faucet Filter Refill has 2 powerful filtration steps: Advanced Activated Carbon Fiber and Japanese Premium Ultra Filter (Polyethylene Membrane).
Advanced Activated Carbon Fiber
Reduces up to 99.9% of chlorine, chloramine, certain heavy metals, and more.*
Premium high-grade filtration medium to support cleaner water.
Japanese Premium Ultra Filter (Polyethylene Membrane)
+4000 nano threads that capture up to 99.9% of contaminants as small as 0.000001mm—that’s 7000x small that the width of a human hair.*
Trap contaminants like micro-plastics, rust, dirt, sediment, and other particles.*
Premium Japanese-made filtration medium.
*Filterbaby Skincare Faucet Filter 2.0 removes up to 99.9% of chlorine, chloramine, certain heavy metals, and 60+ contaminants as small as 0.000001mm. When used and replaced as directed. ±6% efficacy fluctuation from lab certified testing.
